---
title: Case Entry Representative
image: https://www.pittmandental.com/hubfs/Training-Session-Pittman-logo.jpg
---

[![pittman](https://www.pittmandental.com/hubfs/Pittman%20-%20May%202019%20Folder/Images/logo-pittman-dental-lab-donts.jpg) ](https://www.pittmandental.com/?hsLang=en)

### Case Entry Representative

This team member is responsible for the case entry of all incoming cases from Doctor Offices.

 

**Job Responsibilities:**

- Enter sales orders into Magic Touch for all cases, print, QC and attach.
- Call offices to clarify order entry, questions, due dates and rush cases.
- Assist with answering incoming Company phone calls.

** Secondary Responsibilities:**

- Assist with shipping and receiving department as needed.
- Pack cases as needed.
- Familiarize and backup Operation Manager’s daily responsibilities (i.e. due date report, case scheduling, special shipping, incoming case confirmation, track packages, calling offices to reschedule as needed).
- Cross-train between IDA and ADL and assist with each department as needed.

 **Skills and Abilities Required:**

- Ability to complete assigned workload as needed.
- Great customer service.
- Ability to read and understand prescriptions and sales orders.
- Knowledge of dental anatomy and terminology.
- Willingness to assist other employees and perform other administrative duties as required.
- Train other employees as needed.

 **Minimum Education and Experience Required: **

- Knowledge of Microsoft Office, Microsoft Outlook, and Magic Touch.
- Required: High school diploma or GED equivalent
- Administrative experience preferred.

 **Physical Requirements:** 

- Ability to sit for extended periods of time

Qualifications

Behaviors

**Preferred**

**Team Player:** Works well as a member of a group

**Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated:** Devoted to a task or purpose with loyalty or integrity

Education

**Required**

High School or Equivalent or better.

[**Back to Application**](https://www.pittmandental.com/careers?hsLang=en)

![Pittman Dental Laboratory](https://www.pittmandental.com/hubfs/Pittman%20-%20May%202019%20Folder/Images/logo-pittman-dental-lab-donts.jpg)

#### The leading lab authority on digital impressions.

Pittman Dental Laboratory is a full-service, family-owned Certified Dental Laboratory. We specialize in digital implant restorative dentistry, including milled titanium custom patient-specific abutments and bars as well as immediate load implant support dentures.

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