---
title: Customer Experience Representative
image: https://www.pittmandental.com/hubfs/Training-Session-Pittman-logo.jpg
---

[![pittman](https://www.pittmandental.com/hubfs/Pittman%20-%20May%202019%20Folder/Images/logo-pittman-dental-lab-donts.jpg) ](https://www.pittmandental.com/?hsLang=en)

### Customer Experience Representative

**Primary Responsibilities and Essential Functions of the Position:**

- Retain existing lab customers and prospect for new business revenue
- Inside Sales Initiatives (90%), Live Customer visits (10%)
- Answer phone in a timely manner while displaying appropriate phone etiquette
- Process outgoing calls utilizing provided reports
- Make outbound follow-up calls to existing customers via telephone and e-mail, cross-sell and up-sell
- Build solid relationships with Clinicians and staff members in customer offices as well as relationships with local lab General Manager, Field Sales Representatives, and NDX Marketing team.
- Promptly relay issues and concerns to appropriate department or General Manager.
- Be courteous and treat external customers as well as internal customers with respect
- Organize work area for highest function and efficiency.
- Limited external visits to customer locations.
- Professionally represent the laboratory at seminars, trade shows, study clubs as requested, including tracking relative results
- Develop marketing and sales strategies with laboratory leadership
- All other duties as assigned
- Emphasize product/service features and benefits, and quote prices
- Appropriately communicate brand identity

**Skills and Abilities Required:**

- Ability to multi-task in a fast-paced, time-sensitive environment
- Ability to quickly learn new software to include account management systems
- Ability to make decisions and receive feedback
- Ability to prioritize work assignments and effectively manage time
- Excellent listening skills to assess concerns and needs of the customer
- Excellent organizational skills
- Professional and courteous telephone skills
- Excellent verbal and written skills to communicate effectively
- Ability to build and maintain lasting relationships with customers
- Strong problem identification and objection resolution skills
- Self-motivated, with high energy and an engaging level of enthusiasm
- Must be able to read, write, speak and understand English
- Excel Spreadsheet knowledge
- Computer skills i.e. Outlook, Excel, MS Word, etc.

**Minimum Education and Experience Required:**

- High school diploma or GED equivalent
- Bachelor’s Degree preferred
- Preferred: Minimum one to two (1-2) years sales, customer service and/or telephonic sales experience
- Valid driver’s license; maintain an acceptable driving record

**Hazardous Materials or equipment Used:**

- Computer
- Phone System
- All office equipment

**Physical Requirements:**

- Ability to sit, walk, and stand for long periods of time
- Occasional bending, stooping and kneeling
- Push, pull, lift, and/or carry up to 25 pounds

Qualifications

Experience

**Preferred**

2 years sales

Licenses & Certifications

**Required**

Valid Driver License

[**Back to Application**](https://www.pittmandental.com/careers?hsLang=en)

![Pittman Dental Laboratory](https://www.pittmandental.com/hubfs/Pittman%20-%20May%202019%20Folder/Images/logo-pittman-dental-lab-donts.jpg)

#### The leading lab authority on digital impressions.

Pittman Dental Laboratory is a full-service, family-owned Certified Dental Laboratory. We specialize in digital implant restorative dentistry, including milled titanium custom patient-specific abutments and bars as well as immediate load implant support dentures.

### phone-square(800) 235-4720

© 2019. Pittman Dental Laboratory. All rights reserved.

[Privacy Policy](https://www.pittmandental.com/customer_experience#)[Terms & Conditions](https://www.pittmandental.com/customer_experience#)