Customer Service Representative

Primary Responsibilities and Essential Functions of the Position:

  • Answer phones in a timely manner
  • Process outgoing calls in a timely manner
  • Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
  • Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
  • Liaison between customer and lab staff
  • Schedule all cases in Magic Touch
  • Invoice all completed cases
  • Payment and lockbox posting
  • Follow up on all outsourced cases
  • Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
  • Analyze remakes by customer and ensure any issues are resolved
  • All other duties as assigned

Skills and Abilities Required:

  • Must be able to read, write, speak and understand English
  • Must have computer skills including typing and familiarity with Microsoft Office products
  • Verbally communicate via telephone-maintaining a positive demeanor
  • Verbally communicate with all levels of staff-maintaining a positive demeanor
  • Takes initiative
  • Listening Skills
  • Attention to detail and accuracy