Customer Service Representative
Primary Responsibilities and Essential Functions of the Position:
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Liaison between customer and lab staff
- Schedule all cases in Magic Touch
- Invoice all completed cases
- Payment and lockbox posting
- Follow up on all outsourced cases
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
- Analyze remakes by customer and ensure any issues are resolved
- All other duties as assigned
Skills and Abilities Required:
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy