---
title: Customer Service Representative
image: https://www.pittmandental.com/hubfs/Training-Session-Pittman-logo.jpg
---

[![pittman](https://www.pittmandental.com/hubfs/Pittman%20-%20May%202019%20Folder/Images/logo-pittman-dental-lab-donts.jpg) ](https://www.pittmandental.com/?hsLang=en)

### Customer Service Representative

**Primary Responsibilities and Essential Functions of the Position:**

- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Liaison between customer and lab staff
- Schedule all cases in Magic Touch
- Invoice all completed cases
- Payment and lockbox posting
- Follow up on all outsourced cases
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
- Analyze remakes by customer and ensure any issues are resolved
- All other duties as assigned

**Skills and Abilities Required:**

- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy

[**Back to Application**](https://www.pittmandental.com/careers?hsLang=en)

![Pittman Dental Laboratory](https://www.pittmandental.com/hubfs/Pittman%20-%20May%202019%20Folder/Images/logo-pittman-dental-lab-donts.jpg)

#### The leading lab authority on digital impressions.

Pittman Dental Laboratory is a full-service, family-owned Certified Dental Laboratory. We specialize in digital implant restorative dentistry, including milled titanium custom patient-specific abutments and bars as well as immediate load implant support dentures.

### phone-square(800) 235-4720

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