Pittman Dental Laboratory Blog

The Unsung Hero of Dentistry: Why You Need a Lab Account Manager

Posted by Bill Williams on Apr 22, 2024 6:00:00 AM
Bill Williams
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In the fast-paced world of dentistry, where precision and timely care are paramount, the relationship between a dental practice and a dental laboratory is crucial. While the dentist and lab technicians play starring roles, there's an often-overlooked hero behind the scenes: the account manager.

Gary-Greenway-Account-ManagerYour Dedicated Partner in Dentistry

At Pittman Dental Laboratory, we believe a dedicated account manager is a strategic investment for every dental practice. Here's why:

  • Streamlined Communication: No more playing phone tag! Your account manager acts as a central point of contact, ensuring clear and efficient communication. Need to discuss a specific case or ask a question? They're your go-to resource.

  • Expert Guidance: Our account managers are more than just order processors. They possess in-depth knowledge of dental materials, technologies, and processes. This expertise translates to valuable consultations, helping you make informed decisions about materials, treatment options, and case planning.

  • Expedited Case Management: Time is of the essence. Your account manager oversees your entire case, from submission to delivery. This proactive approach minimizes delays and keeps your cases moving smoothly, allowing you to focus on patient care.

  • Jason-Scroggs-Account-ManagerUnwavering Quality Assurance: Your account manager acts as your quality advocate. They work closely with the lab technicians, monitoring progress, conducting checks, and addressing any concerns. This commitment ensures the highest standards are met, fostering trust and reliability.

  • Building a Lasting Partnership: Beyond individual cases, your account manager fosters a sense of partnership with your practice. This relationship-oriented approach goes beyond communication, creating a collaborative environment where you and the lab work as a team towards shared goals.

Mark-CornettThe Pittman Advantage

At Pittman Dental Laboratory, we understand the value of a dedicated account manager. That's why we're one of the few labs to assign a personal manager to every dentist we work with. Our account managers are your strategic partners, ensuring seamless case execution and ultimately, happier patients.

Now it's your turn! Do you have a dedicated account manager at your dental lab? If not, it might be time to consider a new partnership!

Topics: Remake Percentage, New Dental Practice, Dental Industry, lab account manager